PDCA aplicado ao processo de comercialização, instalação e manutenção de sistemas fotovoltaicos

Abstract

This study aims to analyze and propose improvements in the processes of a company operating in the photovoltaic energy sector, through the partial application of PDCA, specifically in the commercialization and installation of solar systems. The research was conducted through a case study, in which a detailed mapping of the company’s workflow was carried out, identifying bottlenecks, weaknesses, and opportunities for improvement. Based on the theoretical and empirical framework of process management and practices applicable to the solar energy sector, a framework was developed to clearly and systematically structure the company’s key activities, fostering greater integration among departments, improved information control, and standardized procedures. The results obtained from the development of the framework and the financial spreadsheet point to potential benefits such as the reduction of rework, increased operational efficiency, greater predictability of deadlines and costs, improved autonomy in service pricing, and better relationships with the end customer. It is concluded that the application of process management methodologies in photovoltaic companies is an essential tool for professionalization and sustainable growth, as well as serving as a reference for organizations facing similar challenges.