Eficiência operacional: uma análise da importância do gerenciamento e mapeamento de processos

Abstract

This paper addresses the importance of process management, aiming to ensure traceability of information and continually seeking to improve processes, which aids in strategic decision-making and management within a food service company in Paraná, Brazil. Processes that are not mapped out and lack well-defined procedures present a problem, as they do not provide a comprehensive overview, hindering continuous improvement. When there is employee turnover, the absence of a standardized process can lead to execution errors and loss of knowledge. The application of process management allows for the elimination of unnecessary steps, saving time to carry out other activities and to work on improving other internal processes, as well as ensuring that when an employee leaves, the process will not be lost. The methodology of this research was both quantitative and qualitative in nature, as it involved conceptualization and data collection. Additionally, an action-research method was applied, which included process mapping and the implementation of an improvement. After the theoretical review of the subject, this study demonstrates a process in which process management was applied, leading to the identification of a reduction in two process steps and a projected increase in annual contribution margin. Thus, the real need to map and control key processes within the organization is evident.