Sistema de gestão da qualidade e a sua influência na melhoria do processo de projetos em obras de execução de edifícios

Abstract

With the economic boom in the sector of Construction in Brazil, comes the need for companies to better results in less time, with less cost and better quality. What is noticeable, however, is that the care of the high demand and short deadlines prevented proper planning of some processes necessary for the proper development of an enterprise. In the case of projects and implementation, one perceives a gap between these steps, one dedicated exclusively to running and another representation of the product. In this context, the present work is a case study of a construction company building located in the city of Curitiba-PR and aims to propose tools, guidelines and changes the current management system of the company, using the principles of meeting the requirements of ISO 9001:2008 and PBQP-H with respect to the planning, development, verification and validation of projects under construction. For this we conducted a field survey through questionnaires, which aimed to identify the views of professionals involved in this process. Provides an overview as a result of improvement opportunities found, the need for monitoring of the process by a professional who has a macro view of processes and reporting incidents of projects for feedback and prevention in future endeavors.