Desenvolvimento de um aplicativo para gestão dos relatórios de serviço do setor de manutenção de uma indústria de argamassa

Abstract

The maintenance function plays an important role in several indicators within an organization, from operational performance, product quality, workplace safety to financial results. One of the maintenance processes is filling out the service report, which explains the activities carried out during maintenance, and subsequently, the reports are sent to management and storage. Often, the entire cycle from opening work orders to archiving them can be neglected by organizations. As a result, this study aims to develop an application that makes filling out reports and their subsequent management practical. To structure the application, a requirements survey was carried out to better understand the needs. Based on this, development was carried out using the Microsoft Power Apps tool, with data storage in Microsoft Lists and to evaluate user experience and analysis, Microsoft Forms and Microsoft Excel were used, respectively. The application process consisted of theoretical and practical training and a 20-day testing period. After that, the user experience evaluation questionnaire was applied to collect usage information. The results obtained demonstrate the great effectiveness of the application for the process, presenting an overall usage average of 4.67. Furthermore, user reports confirm the quantitative results and demonstrate their satisfaction with the solution proposed for the case.