Análise de um chatbot no ensino de enfermagem: uma ferramenta de apoio no ensino do atendimento à Obstrução de Vias Aéreas Superiores - OVACE

Abstract

Technological developments have profoundly impacted the health sector, transforming how medical services are provided and accessed. One field that has gained prominence in this scenario is Digital Health, which encompasses a wide range of digital technologies and innovations designed to improve medical care and make it more efficient and accessible. Among the many facets of Digital Health, one notable component is using chatbots in urgent and emergency care. Chatbots, computer programs designed to simulate human conversations, have established themselves as valuable tools in the healthcare context. Their application has proved particularly impactful in the urgent and emergency care scenario. These artificial intelligence systems can provide immediate and personalized support to patients and healthcare professionals, contributing to rapid and well-informed decision-making. This study presents an experience involving 16 students enrolled in a higher education nursing course who underwent training in emergency health care, specifically in the approach to Upper Airway Obstruction (UAO), through a communication system with a ”Chatbot.”This approach stands out for its innovative use of technology in education, specifically in health. The integration of technology in nursing education has the potential to impact student training positively. To conduct this research, we used a questionnaire containing 30 questions about user satisfaction, the effectiveness of the system’s responses, and emotional and motivational aspects, including engagement and ease of use. The answers were evaluated on a Likert scale, ranging from 1 to 5, to score the different dimensions. The results addressed aspects such as the ease of use of the system, challenges encountered in the teaching process, and the students’ socio-emotional relationship with technology in the context of teaching and learning without the teacher’s physical presence. These findings highlight the importance of Digital Health in nursing education and show how students can benefit positively from integrating technology into this educational process. Throughout this document, the role of these innovations in improving the nursing teaching process is examined in detail, as well as the challenges and ethical considerations accompanying their use.