Tecnologias bancárias na era da flexibilidade: discursos e práticas da organização do trabalho nos bancos

Abstract

This research explicits the ideological character of the speeches and pratices on brazilian's banks, confronting the bank workers' speech with empirical datas about the real conditions of work in these business. The management changes are understood as technologies, and the physical transformations that happened on banks - known as banking automation - as well, both serving as instrument to consolidate the model of "flexible accumulation". While these new technologies seems to create a bigger integration of the workers on the production process, with its corporatist character, we observe a intensification on work's exploration process, evidencing that this flexibility features a stage of despoilment of capitalism's workforce. The banks strategy combines the extreme exploration of workers from outsourced business who provide services for the banks with the intensification of the banks worker's labor. These workers' speeches allow us to comprehend the contradictions of this flexible model of work's organization and the daily conflicts experienced in banks, creating huge suffering to the workers. The collected and crossed datas were analyzed in a social-historical perspective, using Marx's contribution and other Marxists authors, who says that the organizational's changes results from the class struggle in its historical dynamic.