Sistema produto-serviço sustentável (SPSS) e seus modelos de negócio: uma proposta de categorização

Abstract

Several changes occur in the contemporaneous society, in several areas of knowledge. The impacts produced generated in the last years due to technologies recently appeared, provoked significantly the society’s way of life. These impacts generate effects such the relationship between the current way of life and the increasing use of the natural resources. Therefore, increases gradually the enterprises’ awareness, the last ones responding for these impacts. In order to solve this situation, these enterprises developed a new tool based in services, to proportionate an economic development based in knowledge’s dematerialization, well known as Sustainable Product-Service System (SPSS). Some of the characteristics of this system can be changes, in virtue of the client’s needings or according to solution, prioritizing the attendance of the material and unmaterial components. Thus, it is intended through this study propose a categorization process for Business Models related to SPSS. Concernin the methodological way to achive the proposed goal, it was developed a research of applied nature, with a qualitative approach of the problem, being descriptive and using bibliographic and documental techniques, and being the case of study, an informatized scholar furniture. As a result of this research, it proposes a Visual Map, composed by three categories, 9 subcategories and 45 categorization creiteria of the SPSS Business Models.