Proposta de regionalização e integração dos serviços emergenciais estaduais e municipais através do telefone 190 no estado de São Paulo

Abstract

This paper presents a proposal based on the system of emergency service of the Military Police of São Paulo in the Metropolitan Region of Paraíba Valley and North Coast Paulista, about the possibility of regionalization and integration of the telephone service of state and local emergency demands, like 's lived in São José dos Campos. The proposal shows how it is possible to establish greater cooperation between a State service competence and other services of the Municipal competence, adding value to both, so as to result in the improvement of quality in meeting the demands of the citizens. It also shows the advantages of regionalization of emergency system 190, as well as the difficulties encountered during the process of regionalization, a process which is essential for future integration with municipal services. In short, the research structure provided a history of 190 emergency services in the region, through its regionalization process and technology implementation, allowing integration with municipal services in São José dos Campos, followed by the presentation of data, indicators and information that consolidate and gain advantages in the integration and regionalization of services, in order to constitute itself as a facilitator to authorizing federal, state and local governments that operate or are responsible for emergency care.