Identificação de características de comunidade de prática, sob a visão da inovação em indústria de grande porte

Abstract

The objective of this work was to identify the characteristics of communities of practice in the organizational structure, with the main purpose of improving knowledge management and innovation and the effectiveness of teams and organizations. The term community of practice refers to learning as the basis for social participation, where the community member shows others how he or she understands what he or she does naturally, without being imposed. It is noticeable how many employees are unaware of how the company operates, as well as its objectives and processes. Following this line the present work seeks to identify requirements for implementation of communities of practice, with the literature review based on technical procedures characterizes a descriptive study of qualitative character, complemented by quantitative data, where it is presented by case study and applied questionnaire. The elaboration of the questionnaire was based on the theoretical foundation, and applied to a sample composed of 108 individuals that had 96 respondents as a result of participation. As main results it was identified that the company where the research was elaborated has community dynamics of practice as well as characteristics even without having documentation of this methodology, but it needs to improve the innovation results where they are shown as below expected questionnaire. The community of practice is a methodology that identifies two types of knowledge, the community and the individual, these evolve and establish a dynamic, that is, a knowledge network. However, the knowledge of the community is greater than the sum of the parts of the knowledge of each participating member as the community propagates and evolves learning, so innovation and organizational knowledge naturally develop and aggregate for organization.