A percepção dos usuários quanto ao uso da inteligência de negócios no processo decisório: estudo de caso na receita estadual do Paraná

Abstract

The evolution of information and communication technologies (ICT) has direct reflection in organizations and government agencies. Within the public administration the Parana State Revenue has sought to follow this technological advancement with the acquisition of business intelligence technologies (BI) and data warehouse. The new technologies and information systems, however, must reflect the use and sharing of information to aid in decision-making. This study is an assessment of the perception of fiscal auditor in the use of business intelligence technologies, and if they allow adding value to strategic alignment and in the decision-making process of the organization. The research sought to describe the expectations and the involvement of employees in the use of this technology, in aspects related to strategic alignment, on topics of knowledge management, the use of indicators and the involvement of these factors in the decision-making process. Some concepts of the Technology Acceptance Model (TAM) were used to aid research, in constructs of usefulness and ease perceived and the intention to use. Of the total sample of questionnaires was obtained a return rate of 27%. Although business intelligence technology is in gradual phase of availability to users and the results reflect perceptions and positive expectations, as in improvements of corporate indicators, some situations and certain aspects are troubling especially in providing and sharing information to fiscal auditors and other hierarchical levels, as well as topics related to the management of knowledge and strategies of the organization.