A influência da inteligência emocional na comunicação do engenheiro de segurança do trabalho

Abstract

Although the focus of the safety engineering professional is to prevent diseases and accidents, that is, act before any occurrence, in practice, what is observed is an early diagnosis policy, in other words, the problem exists and the acting part of the treatment. This policy, looking at both companies and employees, is seen as a cultural problem. For this reason, education presents itself as one of the most effective strategies of change of thought. Since this is an exchange of information between individuals, communication becomes one of the bases, since it aims at the transmission of information. However, in the contemporary context, only the transmission is not enough, the working environment needs an open place for dialogue. Thus, emotional intelligence plays a key role. Skills to recognize and manage one's emotions and others allow the development of feelings of security, self-confidence and credibility, essential in effective communication. Therefores, this work aims to show the importance and the presence of emotional intelligence in the communication of this essentially technical professional. That's why bibliographical research and market research were carried out.