Gestão do conhecimento na construção civil: aplicação de um modelo em uma construtora no Espírito Santo

Abstract

Knowledge Management is a theme of relevance at the present time, since it comes for decrease the losses of intellectual capital in enterprises when the employees untying from her. With industry evolution, the employment relationships tend to be more dynamic, needing tools to take advantage of each employee's knowledge, by aggregating them in company. This final paper has as general objective of analysing the use of the knowledge in civil construction through a management model applicable in sector. For that, it was identified some existent management models, choosing practices which could be adaptable to the civil construction sector, for later verify its viability. It is a study case applied in a building company located in Espírito Santo, with research tools with qualitative character. To acquire the information, it was used of structured interviews and semi-structured interviews. With de study, it was noticed a significant relation among the System of Knowledge Management, with the Systems of Quality Management, the second one found in the General Regiment of the System of Evaluation of Conformity of Companies of Services and Works of the Civil Construction - SiAC, that makes part of the Brazilian Program of the Quality and Productivity of the Habitat - PBQP-H. The research also was capable of identifying the possibilities of these tools being used with more ease in other enterprises, as well as which items should be improved in the process. It was concluded that the use of the management tools was beneficial for the company, however, they lacked a larger supervision for continuity of the implanted processes, what it has limited , what it has for characteristic of being continuous, needing to always be revised.