Um estudo sobre onboarding de profissionais de teste de software

Abstract

Context: Software developers often migrate to new companies, teams or environments in Soft- ware Development (SD) organizations. In this scenario, the onboarding process can be costly and is conditioned by Knowledge Management (KM). Software testing (ST) professionals, in particular, need to understand the organization's SD well in order to conduct testing activities efficiently and ensure product quality. However, there is a lack of consolidation of a systematic view of how this integration process takes place. Objective: This study aims to understand how knowledge transfer (KT) occurs among ST professionals during onboarding and to investigate the main strategies employed, sources of knowledge used, and challenges faced in this process, comparing the academic perspective with industry reality. Method: First, a Systematic Literature Review (SLR) will be conducted, followed by semi-structured interviews with professionals in the field to obtain practical insights into how the onboarding process occurs. Results: Triangulation of the collected data reinforced the importance of KM for the efficiency of ST professional on- boarding, but also showed that this process is hindered by the lack of explicit knowledge bases, which are insufficient, creating a practical reliance (in industry) on tacit knowledge and human interaction for learning. Conclusions: It is concluded that there is no standardized model for onboarding in ST, with team communication, activity documentation, and continuous feedback being essential factors to mitigate integration difficulties.