Implantação de ferramentas da qualidade em uma fábrica de artefatos de concreto localizada no Mato Grosso do Sul

Abstract

Quality is crucial for companies, as it is directly linked to customer satisfaction, brand reputation, and the brand's competitive advantage. Every investment in quality leads to cost reductions, increased efficiency, and a culture of continuous improvement. This study aimed to apply quality tools to improve the production process at a concrete artifacts factory. The research was descriptive, and, by the characteristics of the production process and the study site, the following quality tools were used: Ishikawa diagram, which aims to identify problematic causes and their effects, used to gain an understanding of the process and its interconnections, standard operating procedures for carrying out tasks and procedures aimed at standardization. A point-by-point lesson is a simple, visual tool that seeks to ensure knowledge about an operation or equipment—a Pareto diagram, which graphically helps to control errors. The 5s tool, subdivided into five application parts, seeks to organize the work environment. In this work, using the tools presented, the aim was to bring improvements to the company in terms of financial or process gains. Several on-site visits were made to achieve this, and conversations were held with the owner and operators. By applying each tool in its proper place, we achieved process improvements. These include organizational change in the workplace and tools, gaining time for the production process, starting a cultural change in terms of organization, and improving the company's quality control.