Manipulação inteligente de dados e a sua importância na gestão logística em órgãos públicos: um estudo de caso no Hospital do Servidor Público Estadual

Abstract

This work portrays the business intelligence used in the logistic management taking as an example the Hospital do Servidor Público Estadual do Estado de São Paulo. It lists the systems that are used by the logistic process regarding to the public and private environment, as well as the public servants in the field that draw up the logistic way and manage these processes using this system. It presents also how the information technology composes several logistic system platforms to available the database of the business intelligence intended to make strategic decisions, arguing and comparing the different ways to use this tools between the public and private environment. For this, the qualitative research method, with interviews in the departments of interest and literature on the subject was used. With the study we understand that the managers of the study site already use these tools to enrich their decisions, but did not reach the same level of coverage as those used by private companies.