Utilização do método AHP para priorização de indicadores de desempenho em saúde e segurança do trabalho na área hospitalar

Abstract

A study was conducted to advance the state of knowledge about leading indicators to mensure occupational health and safety in the hospital setting. Occupational health hazards in the hospital environment can be of ergonomic, physical, chemical, or biological nature. Currently the challenges of organizations is in being able to anticipate vulnerabilities rather than to merely react to them when they occur. The current study introduces an integrated decision making approach by AHP method to prioritize the set of performance indicators. A review of the literature on leading indicators was carried out in order to select and categorize the characteristics most frequently associated with the improvement of OSH performance with the structuring of 5 main elements, namely: Training, information and communication; Organizational Climate; Systems for OHS (policies, procedures, practices); Risk management; Involvement of employees in OSH actions and decision making. Based on this categorization, a list of 47 proactive SST indicators was elaborated, with a subsequent analysis by the hospital's OHS specialist to prioritize the indicators that judged to assign improvement to OSH performance, so that, in order to make data collection practicable, 13 metric proposals related to the respective prioritized indicators and a questionnaire composed of 9 items related to the Organizational Climate.