Aplicação de ferramentas da qualidade em uma papelaria

Abstract

With the emergence of new ventures, fueled by the dream of financial independence, many people take the risk of opening their own business without a previous market research or studying basic administration. Thus, the continuity of an enterprise whose processes are plastered and obsolete becomes unfeasible, highlighting those who prepare themselves and develops better. The application of quality tools, then, is necessary for continuous improvement and guarantees at least a survival in the retail market. Making use of tools linked to the Toyota Production System, the processes of a stationery, operating in an inner city of the state of Paraná, were improved and used as an example for other establishments. In addition to improving the site infrastructure, behavioral changes were also necessary for the development of the project.