Logística healthcare: mapeamento e otimização da frota de veículos para locomoção de pacientes na 3° região de saúde do estado do Paraná

Abstract

Service is a concept hard to understand, it's like a way it's created and delivered to consumers with intangible characteristics. Health services have often been the subject of research in several areas of knowledge, due to their social importance and complexity, making their management a challenge. Logistics healthcare plays an important role in the management, being attributed the activities acquisition, distribution and movement of materials, professionals and patients. This work aims to develop a study, using the heathcare logistics in the movement of patients in the third health region of Paraná, proposing a mathematical model according to the demands and restrictions in the system, proposing a linear programming problem that will undergo a computational simulation, considering the needs and constraints in the system, in order to optimize the flow of patients in this region. For that, an exploratory research was conducted on the subject and a theoretical framework was also developed to support the study accomplishment and the methodology to be adopted. From these it was possible to verify the importance of the theme due to its complexity, especially when it refers to the flow of patients in the health services due to the lack of studies with this specific approach. The study developed reached its goal of optimization, generating savings in patient transportation. Currently the average monthly cost is R $ 82,800.00, with optimization this cost would drop to R $ 74,000.00, generating significant savings, especially when considered for the long term.