Aplicação do mapeamento de fluxo de valor para identificação de desperdícios operacionais em uma empresa de software de grande porte

Abstract

In Companies that works with large-scale software products, the maintenance is performed specifically. To minimize operational wastes, the value stream mapping has been seen as a alternative to improve the process of software maintenance in these companies. In this context, the objective of the present work is to propose improvements on the maintenance software process based on the identified operational wastes. We conducted a data colect using the triangle model applying techniques as interviews, observation and requests analysis. Based on the achievied results, we noticed operational wastes on the processes, after, ways to reduce them were defined and, hence improve the client satisfaction.