Aplicação da metodologia 5S em uma microempresa do comércio varejista de hortifrutigranjeiro na cidade de Jaú, SP

Abstract

Currently, the pursuit of efficiency and organization is a critical factor for business competitiveness, especially in the retail sector of fruits and vegetables, which deals with perishable products and high turnover. In this context, Quality Management, through tools such as the 5S methodology, emerges as an effective strategy to promote continuous improvement and process optimization. The general objective of this work was to develop and apply the 5S methodology in a microenterprise in the fruit and vegetable sector in the city of Jaú, SP, aiming to improve the organization of product storage and display, in addition to optimizing inventory management and customer service. To this end, a case study approach with action research was used, involving the sequential implementation of the five senses (Seiri, Seiton, Seiso, Seiketsu, and Shitsuke). From the results obtained, a 15% reduction in product waste, an optimization of 10 m² of useful area, a 20% decrease in the time spent searching for items, and an increase in inventory accuracy from 70% to 90% were observed, demonstrating the positive impact of the methodology on the operational efficiency and sustainability of the business.