Indicadores de desempenho no contexto da produção industrial: estudo de caso em uma empresa no Paraná

Abstract

This study analyzed the importance and application of Key Performance Indicators (KPIs) in the management of production processes, focusing on the prioritization of these indicators based on the perception of a manager from a company in Paraná. Using the Analytic Hierarchy Process (AHP) method, technical and economic KPIs were identified and ranked, highlighting Production Cost, Inventory Turnover, Productivity, and Complaint Index as the most relevant for the organization. The research also assessed the correspondence between the selected KPIs and the company’s actual practices, identifying adaptations and limitations in data systematization. Finally, a hierarchical structure of indicators operational, tactical, and strategic levels was proposed to support decision-making across different management spheres. The results indicate that proper prioritization of KPIs can significantly contribute to continuous improvement and organizational performance, recommending the expansion of systematization and strategic use of indicators.