Estruturação dos processos de saúde e segurança do trabalho em uma empresa no Centro-Oeste do Brasil com a utilização de gestão por processos

Abstract

Process management is a methodology that adds to the companies that adopt it, as it helps in the visualization of the processes contained and in the identification of bottlenecks. In 2023, 499,955 work accidents were recorded in Brazil, so the labor legislation has undergone updates that aim to ensure the health of employees in companies, through an online system (eSocial) where entrepreneurs themselves or third parties can send events to the Government platform. The present study focuses on the structuring of processes in the occupational safety company that sends events to the government, standardizing documentation and, thus, reducing the rate of inconsistencies. The objective of this work is to apply the Pereira Júnior method for the development of internal procedures related to workers' health and safety (OSH). With the help of the Ishikawa diagram, it was possible to analyze the main causes of the problems and their effects, thus, using the block flowchart it was possible to map the current process and using the scatter diagram, the data of the importance x performance matrix was obtained. With the data obtained by the tools, a table was structured with the opportunities for improvement, it was possible to redesign the process map and monitor the results for a new data collection. The results demonstrated in a quantitative way the reduction of the number of inconsistencies after the application of the Pereira Júnior method, with the handling of quality tools, in addition to making an action plan, which will ensure the company in relation to the points most criticized by customers, in this way it was possible to optimize the work performed, as it reduced rework which generated greater customer satisfaction.