Estudo das práticas de gestão da qualidade adotadas por micro e pequenas empresas da região de São Sebastião do Paraíso - Minas Gerais

Abstract

In this investigation, we sought to understand the quality management practice adopted by micro and small companies (MSES) in the São Sebastião do Paraíso/MG region. A field research methodology was used, in which a multiple-question questionnaire was applied to MSE managers, with questions based on the seven principles of quality management from ISO 9001:2015. Furthermore, bibliographical research was carried out to consolidate information that would contribute to a critical interpretation of the results and provide a historical overview of MSES in the region. Statistical tools were used to calculate the error margin and treat quantitative data. The results highlighted the predominance of young companies created in the last 15 years, with the post-2016 crisis and the COVID-19 pandemic being influential events for this. There was attention to the quality of products and services, but challenges regarding employee engagement and adopting consolidated continuous improvement methodologies. The critical analysis of the results provided insights into trends and opportunities, indicating directions to strengthen and improve essential management practices in MSES in the region.