Progressive web app para gerenciamento de agendamentos para prestadores de serviço

Abstract

This project aimed to optimize appointment management for service providers who work by scheduled time, through the development of a Progressive Web App designed to organize appointments and enhance customer service. The application allows users to register, view, cancel, and reschedule appointments, providing a more efficient and organized workflow. The system performs real-time updates of available time slots, preventing conflicts and overlaps, and also sends automatic notifications to remind clients about appointments, cancellations, or changes, which can help reduce no-shows and increase satisfaction with the service provided. Among the main features are the registration of professionals and services, with customizable prices, durations, and descriptions. The application also includes user management with different access levels, ensuring control and security in administrative operations. The interfaces were developed to be responsive, adapting to different devices and ensuring a smooth experience on computers, tablets, and smartphones. For development, the Java language was used with the Spring framework for the back-end and React for the front-end. The PostgreSQL database was chosen to ensure integrity in information storage. The application was designed to be accessible both on the web and on mobile devices, facilitating the management of appointments and services from anywhere, at any time. During the development process, informal functionality and integration tests were carried out to assess the system’s stability and overall performance in a development environment. These tests indicated that the main functionalities such as registering, editing, and canceling appointments were executed correctly, without critical failures. Therefore, it was concluded that the system demonstrates solid technical performance, being suitable for deployment and subsequent validation with end users.