Inovação organizacional sob a ótica da gestão do conhecimento: uma análise qualitativa de um banco de ideias como impulsionador da mudança

Abstract

This dissertation investigates how knowledge management practices, focusing on a structured model for recording and qualifying ideas, can drive innovation in the public sector. The study uses a qualitative approach, with documentary analysis and data categorization, to understand the role of idea banks in capturing and implementing proposals aligned with organizational strategic goals. Through the integrated analysis of internal and external records, covering institutional and public perspectives on innovation, with a focus on thematic and temporal patterns that connect internal practices and external communication. The results show that the proposed model promotes operational efficiency, organizational learning, and cultural transformation despite challenges such as organizational resistance and interdepartmental integration. The research contributes theoretically by integrating the concept of "idea curation" into knowledge management models and offers a practical framework for public organizations, standing out for its ability to engage employees and measure impacts across different time horizons. Finally, the study suggests solutions such as the inclusion of a scoring structure for ideas with potential for innovation, training of the management group, and adoption of robust metrics, consolidating the Bank of Ideas as a catalyst for sustainable innovation.