A interação humano-computador nos serviços públicos digitais brasileiros sob a perspectiva feminista

Abstract

Based on Human-Computer Interaction studies from a feminist perspective, this work analyzes, through inspection, a Brazilian digital public service. The objective of the inspection is to investigate whether public institutions perpetuate gender stereotypes, causing harm to female citizens, and to examine how the feminist approach can enhance the chosen service. As a result of the analysis, we propose critical considerations for reflecting on the design of public service websites, based on feminist categories in HCI applied to the research context. It is demonstrated that by using feminist criteria, it is possible to create more inclusive public website projects, with a focus on empowerment, social justice, and equality, without perpetuating sexist stereotypes.