Plano de gestão para a implementação de um sistema de gestão da qualidade

Abstract

To become competitive, companies that build transmission lines need to stand out, given that the current market is heated and with high competition. One of the ways to achieve this highlight is by ensuring the quality of your products and services. One of the ways to guarantee quality is through the implementation of a quality management system. However, some difficulties are encountered during the implementation, which may occur due to the need for involvement of various sectors of the company, the difficulty of standardizing the processes and the failure to carry out a correct management of the implementation throughout its duration. Therefore, the present work presents a proposal for the elaboration of a management plan to assist in the management of the implementation of a quality management system, subject to certification according to the requirements of NBR ISO 9001: 2015, in a construction company of transmission lines, which ensure the quality of the processes that make up the company’s professional activity. For this, the work presents a bibliographic review of the characteristics involved in the implementation of a QMS, followed by a review of project management methods. Then, the methods are compared using a decision matrix, according to their characteristics and the needs of the project, and then the methodology to be used for the preparation of the proposed management plan is defined. And finally, the management plan is presented according to the chosen methodology, só that, if there is an intention to implement the QMS by the company studied, it can be used and evaluated.