Mapeamento de fluxo de valor no gerenciamento de prazos das obras de infraestrutura em telecomunicações

Abstract

In Brazil, within the infrastructure works division, we have the telecommunications sector, responsible for communication and data transmission within the national territory. It not only involves significant public investment but also carries substantial social responsibility. This work aims to analyze the contribution of Value Stream Mapping (VSM) in managing the delivery timelines of telecommunications infrastructure projects in Brazil. Following a case analysis methodology, a study was conducted on a company that applied VSM to the management processes of constructing telecommunication points across Brazil, initially focusing on the managerial processes rather than the execution processes. The results showed that, after implementing new processes, redistributing workloads, and resizing the team, significant reductions were observed in project timelines and the number of delayed projects.