Análise dos processos de gestão em uma pequena construtora no mercado da construção civil

Abstract

This study aims to analyze and insert into the management of a small construction company as a case study, methods linked to innovation and efficiency in points of the organizational department of the construction company. With this, the applied methodology is based on the concepts and processes of design thinking, related specifically to demonstrate didactically and with drawings in diagrams of each sector of the organizational chart of the management by company processes. Each sector is mapped using basic elements of BPMN notation for process modeling, and inserting the methodology into the constructor in the specific management departments. Thus the result of the application in the construction enabled to present a basic model that demonstrates and presents the best practices linked to the new management processes. It is suitable and compatible with the concepts of the reality of small manufacturers.