Análise dos impactos da implementação de um sistema de business intelligence no processo decisório em uma empresa de agenciamento de carga e serviços logísticos internacionais

Abstract

The present study is dedicated to evaluating the result of the application of a business intelligence system in the decision-making process of a small company in the international logistics segment. The general objective of this work is to implement a specific information system to solve the problem of information production and distribution to support decision-making. For that, terms related to information systems are conceptualized focusing on the decision-making process, and a data collection is carried out with the management level of a company, which will not be identified, that gave space to the research development. This study consists of a field research with participatory research, performing qualitative treatment of primary source data through the collection of secondary source data and is justified by the academic contribution, for contributing to society by reporting the implementation of a system that can be used by other companies and for the significant relevance that the decision-making process and the production of information present in the daily life of any company, as well as in the routine work of a production engineer. The result is the implementation of a business intelligence system and the analysis of the system's impacts on the decision-making process.