Os impactos da carta de controle e diagrama de Ishikawa na qualidade e padronização de processos em uma indústria de embalagens

Abstract

The implementation of quality and maintenance management systems is indispensable in the current business scenario, where the pursuit of greater competitiveness is crucial. These systems play a critical role in the continuous improvement of processes, ensuring the quality of products and services, reducing operational costs, and maximizing customer satisfaction. In this context, this study aims to describe the implementation of some quality management tools, such as the control chart in the production process, the Ishikawa diagram, as well as the implementation of Maintenance Planning and Control. The objective is to enhance the overall quality of the products, reducing input waste, gaining greater control over process parameters, and increasing plant efficiency. The method for monitoring the implementation of improvements involved indicators related to each area, which could be on a daily, weekly, or monthly basis, depending on the indicator. These improvements resulted in a lower production cost per batch, making the company more competitive in the market by achieving higher profits and lower production costs.