Mapeamento e reestruturação de processos internos em uma empresa do ramo do agronegócio

Abstract

Agribusiness currently plays a key role in the country's economy, being one of the most important sectors in Brazil's GDP and accounting for ¼ of the sum of all final goods and services produced domestically. In this sense, in order to reach its full potential and have a competitive advantage, it is extremely important for organizations to invest time and resources in efficient processes. To the extent that internal processes are standardized and the way in which they are measured and monitored, there will be a direct influence on the organizational behaviour of employees and the achievement of the proposed results for each area. In this way, the implementation of an automated platform for centralizing the demands of an area becomes essential to promote process improvement and ensure greater operational efficiency, with a view to mitigating fiscal and financial risks and centralizing the operations and governance of such processes. Therefore, the aim of this research was implementation of a tool to centralize calls (activity requests) in a specific area of an agribusiness company, in order to improve team productivity, information traceability and activity control. To this end, the action research method was used to analyze and report on the implementation and initial use of the tool in the company. The results obtained show that a total of 1996 calls were made during the period analyzed and that 95.23% of employees were satisfied with the implementation of the tool.