Implementação de uma metodologia de mapeamento de processos em um órgão público do norte do Paraná

Abstract

With the investment in new information systems in public management, it is essential to recognize that this technological change affects processes, generating uncertainty in the workflows carried out by the sectors. It is important to highlight that the proposals resulting from the mapping of processes in their current state aim to identify gaps, task flows, decision making, duration, necessary resources, and legal regulations. To make processes efficient and productive, the importance of implementing a process mapping methodology for the insertion of a new information system stands out, in which the proposed improvements to the processes are achieved through interviews, creation of bases of knowledge and put an end to the presentation of a new flowchart in its future state, which aims to improve the fluidity of information and the standardization of tasks. The methodology used to develop this work is based on a case study. The objective of this work, therefore, is to create process flowcharts in their current state together with knowledge bases, so that suggestions for improvement, after presented and aligned between sectors, can be presented in process flowcharts in their future state together with new knowledge bases. With the improvements proposed in this work, it was possible to identify and map 52 processes in their current state, where they became 21 processes in their future state. Using software called Bizagi Modeler, flowcharts can be drawn.