Análise e melhoria no processo logístico da empresa Agro M2T

Abstract

In the scope of this work, the general objective was to map, define, and analyze the stages of the logistics and distribution process of certified organic products carried out by the company Agro M2T, as well as to implement substantial improvements. To achieve this purpose, the method of analyzing a company's processes was used, based on the approach by Krajewski, Ritzman, and Malhotra (2009), adapted and deepened into an 8-step model proposed by Galão (2023). The results obtained from the research revealed a significant improvement in the quality of the shipping process, with a notable reduction in errors and damages, resulting in a more satisfying experience for customers. Furthermore, the implementation of these improvements led to a substantial reduction in logistics costs, highlighting the positive impact of the changes implemented on the operational efficiency of Agro M2T, making it more competitive in the certified organic products market.