Diagnóstico de desempenho organizacional para a medição de desempenho em instituições de segurança pública: o caso da Polícia Rodoviária Federal

Abstract

The purpose of this dissertation is to propose a diagnosis model for performance measurement system design in the public safety sector. Although the advances in the literature on performance measurement research area, its application in the public safety sector has limited studies and suggests profound research. In this context, this dissertation is structured in 4 primary phases following the research goals: Mapping the literature, Developing a diagnosis model, A case study in two steps, The guide identified as a technical-technological product. A systematic literature review and content analysis map the literature toward a conceptual model. The conceptual model supports the development of a diagnosis model and a case study in a safe public institution (The Brazilian Federal Highway Police, known as a federal highway patrol institution - PRF). The application of the diagnosis model allows for its improvement and a practical guide suitable to any public safety institution. This study advances the research on performance management in public sector institutions. The outcomes show the pertinence of an appropriate framework considering the organizational features, mainly if it involves strategic and public security data. No performance measurement approach delivers this study's features. The diagnosis model as a guide can support managers, researchers, and system developers seeking an adequate performance system - as the role of management models, including intangible and strategic approaches in public safety institutions.