Práticas de gestão da diversidade e inclusão de uma empresa do setor farmacêutico: estudo de caso

Abstract

The final paper has as its theme Diversity and Inclusion Management Practices in a pharmaceutical company through a case study. The general objective of the research is to highlight the potential for inclusion and the perception of the employees in relation to these practices, considering them as a social sustainability strategy. Based on the specific objectives, it was developed a theoretical reference that addresses diversity management, its practices, the impact of diversity on organizations and its effect on organizational performance. Therefore, the present study adopted a methodological approach based on a qualitative and descriptive research. In addition, a case study was carried out, in which questionnaires were applied to employees of the pharmaceutical company under study. In total, 10 questions were prepared and applied in order to obtain information and perceptions from employees in relation to the diversity and inclusion management practices adopted by the company. The choice of the Likert scale as a data collection instrument was adequate to capture nuances and different levels of satisfaction, allowing a more detailed analysis of the results When evaluating the employees, it is concluded that the general satisfaction of the employees: 80% are satisfied. As for the acknowledgment of the program, 74% of satisfaction. Appreciation of the employee in the work environment and the feeling of belonging was considered 70.5% of satisfaction. Contribution of the program to the performance of employees and their individual development, with a score of 76.5% satisfaction. As for the management and behavior of the leader of the sector: 100% of satisfaction. These results indicate areas where the Diversity and Inclusion Management program is succeeding and can be highlighted to encourage further improvements in the company.