Modelo de medição de grau de maturidade no processo de sales and operations planning

Abstract

S&OP (Sales and Operations Planning) is a management process that integrates sales, operations, and finance to align demand and supply in organizations. Based on the literature, it was possible to assess the maturity level of the S&OP process in a Flexible Packaging company. The aim of this study was to develop an easily applicable S&OP maturity assessment model, conduct a construct validation of the model in a company, and correlate the results with existing models in the literature. The evaluated company showed a stage of Developing maturity, with evidence of an evolving process and areas that already demonstrate a higher level of maturity. The Time dimension indicates a more consolidated level of maturity. However, the company still lacks a dedicated software for the S&OP process. The Goals dimension also exhibits a solid development, but a more consolidated long-term vision is needed to handle long-term demand variations. Based on the results, the maturity assessment model proved to be efficient, allowing for practical recommendations to the company. The development of the S&OP process will contribute to achieving business objectives more efficiently and in alignment with the organization's strategies.