Interpretação e procedimentos para a implantação do Programa Brasileiro de Qualidade do Habitat (PBQP-H) em uma construtora em uma construtora de médio porte situada em Sorocaba

Abstract

With the technological advancements in civil engineering and the increased competition in the market, the adoption of a quality management system, in the case of this work, the Brazilian Program for Quality and Productivity of Habitat, tends to make the certified company stand out in the construction sector. Therefore, this study aims to expose the main positive and negative aspects of implementing a quality management system. It also addresses the interpretation of the implementation of this quality system, examining its minimum requirements for implementation and ways to implement it. Through a Quality Manual (APPENDIX A), Service Verification Sheets (APPENDIX D), Standard Operating Procedures (APPENDIX C), and Service Execution Procedures (APPENDIX B). The result obtained from the study demonstrated the difficulties in gaining the adherence of various sectors within the company, the costs involved, and the reasons why it is worthwhile to overcome them, and how the company’s productivity increased.