Aplicação de uma ferramenta de diagnóstico de soft skills em profissionais de tecnologia em uma empresa de software na cidade de Londrina

Abstract

Considering the transformations resulting from Industry 4.0 in the labor market, it is increasingly required that organizations invest in their human capital, because in the current situation of modernization, professionals are expected to have new behavioral skills, the soft skills. With them, professionals can offer creativity, innovation, among other uniquely human characteristics that cannot be replaced by machines. In this sense, identifying and developing them will allow the company to increase its productivity and ability to remain competitive. However, the main challenge is to identify the gaps in these behavioral skills, so that they can be developed. Thus, this research aims to apply a soft skills diagnostic tool for technology professionals in a software company in the city of Londrina. The research method was the field study, as a certain group and its reality were observed, seeking solutions to the problem. From the results obtained, it was found that the soft skills, which most need to be worked on and developed, were: emotional intelligence, active learning and learning strategies and resilience, stress tolerance and flexibility in actions. Given this, the manager will be able to propose improvement actions to develop them and raise the potential of his team.