Memória organizacional na administração pública: conjunto de ações para compartilhamento e reúso do conhecimento com foco na sustentabilidade organizacional

Abstract

The Organizational Memory constituted by creation, recording, dissemination, sharing and reuse of information and knowledge is one of the practices of Knowledge Management. An efficient knowledge management is directly related to an active and transparent public administration, favorable to aspects of Organizational Sustainability. The general objective of this Thesis, in this context, is to propose a framework with a set of Organizational Memory actions with an emphasis on sharing and reusing information and knowledge that can be applied in the organizational structure of Public Administration. It is a mixed research, of an applied nature, with a descriptive-interpretative approach, with data collection carried out through documental research in the Electronic Diaries of the Federal Audit Courts of the states of the Southern Region of Brazil. Quantitative results were analyzed statistically and descriptively using a specific digital tool. Qualitative data were surveyed by Content Analysis based on categories found in the Systematic Literature Review and in the different retrieved documents, with the purpose of conceptually validating a framework of actions for sharing and reusing knowledge that assists in knowledge management practices. Knowledge present in Public Administration and corroborate with Organizational Sustainability. This framework of actions for Organizational Memory, with complementary practices of Knowledge Management, is the main result, emphasizing the sharing and reuse of information and knowledge, as an alleged strategic contribution to a sustainable Public Administration.