Estudo empírico sobre o impacto das certificações de qualidade nas características organizacionais em empresas de construção civil

Abstract

In the last decades, several organizations in the civil construction segment have been searching for the implementation and certification of quality management systems. A quality certification, when well conducted, can be an important tool to ensure QMS efficiency and continuous improvement, thus bringing advantages for the organization. However, many organizations have not yet recognized the opportunities for improvement that external audits may provide. The main objective of this study is to analyze and compare the variations of the organizational characteristics of the civil construction operating in Curitiba and Metropolitan Region that have quality certifications and those that do not. This objective requires a research to provide theoretical basis on the quality in the construction, then a review of the literature on the subject was made to base the research. Another part of the research was the collection of information from a representative sample of the population through the Survey Method. The instrument adopted for data collection was a quantitative questionnaire, applied to companies in the civil construction sector in Curitiba-PR and Metropolitan Region, to measure and identify the correlation between quality certification and organizational characteristics. The data were treated and organized based on a descriptive and multivariate analysis. Based on the bibliographic review and the interpretation of the data obtained in the quantitative research, it was possible to recognize that the organizational characteristics that are most influenced by the quality certifications are the number of hours of training, the formalization of positions and functions, and the formalization of activities and processes.