Proposta de melhoria da qualidade: estudo de caso no setor de serigrafia de uma confecção

Abstract

The increase in competition and consumer requirements regarding the product, brings the need for organizations to invest in Quality Management Systems in their processes, to stand out in the market. Therefore, the present work presents the demand of a clothing company for the search for improvements in the quality of products and processes in the screen printing sector, aiming to use the PDCA method and quality tools for data collection and propose quality improvements in the screen printing sector. The proposal includes the presentation of works found in the area, operational procedures, maintenance plan and technical sheet proposed in order to assist in minimizing the defects found. The pandemic conditions prevented the completion of the PDCA cycle, however the proposal adds information that helps its execution in the company.