Proposta de implementação de gestão de qualidade de vida no trabalho numa empresa de prestação de serviços no interior do estado de São Paulo

Abstract

Currently, it has become a competitive strategy for companies to invest in their employees. People Management came to be considered within the work environment as a motivation and satisfaction tool for the professional's performance. In this sense, employees began to have greater prominence, considering their skills, competences, intelligence and knowledge. However, employee dissatisfaction also leads to non-execution of their activities, drop in income, lack of motivation, removal and dismissal, harming the company's productivity. Thus, this research aims to propose the Quality of Life At Work Management in a bar and restaurant company located in the countryside of São Paulo, through the application of a satisfaction survey, in order to promote improvement in employee performance and quality of services. The research method used was the survey, because a quantitative investigation of employee satisfaction within the work environment was carried out for the formulation of a management, considering the Quality of Life Management at Work. From the results obtained, it was found that the employees showed 58% dissatisfaction with the training, in other words, training of employees to better provide the service and employee satisfaction in learning and performing the activity developed in the company. Therefore, a hard skills training program was suggested for greater integration and training of employees, providing improvements for the company and promoting greater satisfaction within the work environment.