Gestão do conhecimento e melhoria de processo: um estudo aplicado em uma montadora de caminhões

Abstract

Knowledge in an organization is created by people sharing experiences and learning together. This shared knowledge constitutes the organizational knowledge that integrates all management processes. In this way, the maturity of a company does not necessarily fit with their level of people and processes organization, but in the value added by people, that is, the company only exists because of the people that compose it. Knowledge can be divided into tacit and explicit, the first linked to nonpalpable skills such as the characteristics of a person and the explicit linked to what can be learned, developed, such as learning a new tool. Understanding this difference helps us to work strategically with a company's human capital, improving internal communication and adding value for what can be not only monetary, but making the company more competitive through the intellectual collaboration of each person. In this case, the present research aimed to propose a knowledge management evaluation methodology that helps in the process of product development in a truck assembler. The research methodology was based on a qualitative approach and the quantitative technique was used to make the diagnosis of those involved regarding knowledge management. The data collection instruments used were: in qualitative research, the technique of collecting data through systematic participant observation and document analysis; in the quantitative, the survey research, with the application of the questionnaire, for the company's employees. The study, therefore, was characterized as of an applied nature, with an exploratory objective, with the investigation strategy of a case study. Through this research, it was possible to achieve the proposed results by presenting a methodology, called Competency Framework, which allows not only to evaluate knowledge management in an organizational environment, but also serves as a guide for strategic decisionmaking, with regard to adaptation and development of skills in product development in the company. This methodology also allows to generate results more quickly, improving the processes of organizational management of teams in companies of any size and sector.