Aplicação do conceito de microsserviços e web APIs: construção de um sistema de coleta de opinião pública como estudo de caso

Abstract

As an alternative to using monolithic architectures to build systems, the structure of microservices with Web APIs proposes the combination of different services working to compose the system. For the implementation of this concept, the collection of public opinion will be adopted as a case study. In order to reach their target audience more efficiently, business and non-commercial establishment owners can use feedback collections to improve customer service. Gathering this information about the tastes and opinions of the public by non-digital means can be costly, time-consuming and laborious, and even unfeasible, as this depends on human labor, or if the place is very frequented and busy. There are tools available on the market that facilitate this work, however, most of them do not require that the customer who is sending a response or evaluation has physically visited the location, thus being able to generate false data for the owners. The objective of this work is to implement a system that makes use of the concept of architecture of microservices and REST Web APIs, and that allows an owner of any establishment, through multiple choice polls created by him, to obtain answers from his public. This system can be used by any establishment that deals with the public, such as bars, restaurants, churches, medical clinics or public offices.