Supply chain viability: evidências na SCM do negócio pet shop

Abstract

The COVID-19 pandemic has created unprecedented scenarios with ruptures in the most diverse global supply chains. This scenario led to the emergence of several researches around the resilience of the supply chain, then put to the test. The structure of these supply chains, their adaptability, flexibility, maintenance and recovery, were reviewed for their survivability. The purpose of this dissertation was to present, discuss and analyze the impacts caused on the supply chain of the Pet shop market, a segment chosen to conduct this research. The study followed the trail of The Work of Dmitry Ivanov that propose the Multistructural Model of Viable Supply Chain (SCV) and presents a bibliographic survey of the relevant themes of the impacts of the COVID-19 pandemic on the resilience of the Supply Chain. The perspective of the Multistructural Model of the SCV proposes a new pillar in the structure of Supply Chain Resilience: “survival”. The Multistructural model of the SCV would provide a systematic link to potential tools, dividing into five structures: organizational, financial, information, technology and structural processes. Through quantitative research, applied in the Pet shop market, the perception of 181 shopkeepers regarding the degree of adherence to the Multistructure of CVS was evaluated. Qualitative research was also conducted through three semi-structured interviews to seek the understanding of the entrepreneurs supplying this retail, of the effects of the COVID-19 Pandemic on their Supply Chains. The results obtained indicate that the COVID-19 Pandemic has affected the Pet shop market, but partially does not give the connotation or need for major changes in the constituent structures of the Multistructural model of LCS.