Proposta de uma metodologia de monitoramento, controle e transparência com o uso de indicadores

Abstract

The strategic management in the public sector integrates strategy, monitoring, evaluation and accountability to society and directly influences the results of a public organization. A macro-process which is part of strategic management is a strategic planning, at Federal University of Technology - Paraná - UTFPR the Institutional Development Plan - PDI is used as a strategic planning instrument, which contains the institutional macro-objectives distributed according to five evaluation axes of the National System of Evaluation of Higher Education SINAES and the areas responsible for implementation. The Planning and Administration Board - DIRPLAD of the Guarapuava campus of UTFPR is one of the responsible or collaborating management boards in the achievement of several macro-objectives. To strengthen the strategic management in the Guarapuava campus of the UTFPR through the deployment and alignment of the macro-objectives of the institutional PDI with the internal objectives and goals of the campus in a way that DIRPLAD has available an instrument that uses indicators to monitor and control the results achieved in each of its departments, this research, with applied purpose, qualitative approach, with exploratory and descriptive objectives, proposes a methodology for applying the Balanced Scorecard - BSC on the Guarapuava campus of UTFPR. The methodology comprises the stages of definition of the value chain, environmental analysis, definition of the mission, vision and values, construction of DIRPLAD’s strategic map and construction of DIRPLAD’s indicators and targets panel. All these steps are made up of several procedures. The application of the proposed methodology provided the campus and the board with a SWOT Matrix, composed of seventeen strengths, ten weaknesses, seven opportunities and seven threats; a strategic map, composed of eighteen objectives distributed in four perspectives; and a panel of indicators and targets, made up of nineteen indicators and targets for the years 2021 and 2022.