Aplicações de blockchain para a gestão do conhecimento na perspectiva da sustentabilidade

Abstract

For organizations, besides being a great responsibility, since they can actively contribute to the achievement of this development, seeking results aimed at sustainability is also a great opportunity to create value. However, achieving these goals by bringing together economic, environmental, and social interests has proven to be a great challenge. For the creation of value, as well as to help organizations reconcile their sustainable objectives, they must consider the relevant role of knowledge application as a determinant of success, which can be accomplished through Knowledge Management, which aims at the effective availability and application of the knowledge resource. However, to achieve this, one must also consider tools capable of mitigating barriers and enhancing their use. And it is in this perspective that blockchain is inserted in this research, being studied as a tool to support the realization of knowledge management to obtain sustainable results. Thus, considering these factors, the objective is to understand the process of blockchain adoption to improve performance in sustainability, with the use and mobilization of organizational knowledge. To achieve this objective, methodological tools were used such as systematic literature review, content analysis, interviews, and application of the evaluation process in multiple cases, under the paradigm of Design Science, operationalized through the Process Approach. As a result of the application of these methodologies to reach the objective, it was possible to develop a conceptual model involving the three themes studied: Sustainability, Knowledge Management and blockchain. The relationship identified between KM and sustainability was a temporal relationship of dependence, where KM was the independent variable and sustainability the dependent variable. Preceding this relationship is the blockchain, understood in the role of antecedent variable. This model could be revised and adjusted based on interviews with experts. With the support of these interviews, it was also possible to develop a process of evaluation of blockchain adoption for Knowledge Management from the perspective of sustainability, which was refined and tested in cases that have service provision as their end object.