Proposta de melhorias a partir da análise dos custos das falhas externas para a produção de embalagens alimentícias em uma empresa no sul do Brasil

Abstract

According to the Brazilian Association of Packaging, the sector, which is constantly growing, had a 1.96% increase in production in 2017, a number that promises to be higher in 2018. As this number is directly linked to the growth of the markets to which packaging, which demand that they are increasingly resistant, with favorable logistics and that value their brand, in addition to having a low cost and due to the constant innovations in the field, the producing companies need, increasingly, to adopt certain strategies to increase their competitiveness and remain in the market. Therefore, the present work aims to propose improvements from the analysis of the costs of external failures for the production of food packaging in a company in the south of Brazil, using the Costs of Quality tool. For this, it will be necessary to carry out the exploratory method through quality cost analysis and analysis, which can be used for more assertive investments in process and product quality. For this work, we will analyze specifically the costs of external quality failure, arising from complaints that, in addition to burdening the income, affect the image before the client, subject of the present study.