Sistema de gestão de qualidade, uma proposta de aplicação em uma lavanderia doméstica

Abstract

The people´s life is increasingly in a race mode and with a different consumption habits, these are factors that influence the processing of laundry in a great opportunity for entrepreneurs who want to invest in a sector that is growing. The quality aims to cater for perfect way all the needs that customers have about the products or services offered by companies, in addition to quality function currently became a criterion inserted in the politics of many organizations and companies from various branches of activities that seek to achieve excellence in its processes ensuring the performance in the market. The deployment of a quality management system followed by the use of his tools tends to organize the processes and define responsibilities clearly, as well as leveraging opportunities for new customers and increase competitiveness in the market entered. Beside that reduce scrap, reworks and complaints. In this context, the objective of this study is to address the management of quality in the case of a Laundry of domestic industry and propose improvements. The methodology used for the production of this article was the collection of information, by means of research carried out directly at the property.